Return or Exchange

We want you to love what you have purchased from us. Is important to know your pet's size before purchase and make sure your decision is final. 

*Due to the nature of pet product and to keep all of our items hygienic, we do not accept RETURN or EXCHANGE once package is opened. 

* We will accept EXCHANGE if item is shipped wrongly. Customer will need to notify our team by email within 3 days after item is received. A pick-up service will be arranged, Shipping charges for the pick-up service will be borne by Woofer&Purrlensky.

kindly contact us at with the email subject: Return Request – Your Order Number, to process your exchanges. Our customer service team will assist you with the return process.

For more details about FREE SHIPPING, please read this page


Woofer&Purrlensky reserves all rights to inspect the condition of the item(s) before accepting any returns, refunds or exchanges (“Returns”). You shall bear the shipping and handling charges of returning any rejected item(s) to you.
All risks in shipping the item(s) to Woofer&Purrlensky shall be borne by you. Woofer&Purrlensky shall not be responsible for any loss or damage to the item(s) which is being returned to us.
Should your preferred refund method not be indicated during the Returns process, you shall be refunded by your original payment method.
Should there be any dispute on the refund amount for any Returns, your refund will be based on the merchandise value on the original purchase invoice.
Woofer&Purrlensky shall not be responsible for damage to item(s) resulting from unique, accidental, or random damage that is the result of use by you or wear and tear. Our Returns policies do not cover such damage.
Our Returns policies does not cover item(s) used in a manner or for a purpose not reasonably contemplated by Woofer&Purrlensky, or if the item(s) has been modified in a manner not authorised by Woofer&Purrlensky.
Woofer&Purrlensky makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose.
All Returns are at all times governed by Singapore law. Woofer&Purrlensky and you agree to submit to the non-exclusive jurisdiction of the Singapore courts.
Woofer&Purrlensky's decisions on Returns are final.